Terms & Conditions

Contract of Hire

Our contract of hire is subject to the terms and conditions listed below. By booking one of our structures or pitches, you are agreeing to the terms and conditions as listed below:

Company: Love Fields (Glastonbury) Limited.

Client: The guests entering into a rental agreement with the Owner, to include the Lead Booker and all named guests

Event: Glastonbury Festival 2024 - Camping with The Love Fields Glastonbury at The Love Fields/ Glastonbury Docks.

Official period of hire: 12pm Wednesday 26th June 2024 – 11am Monday 30th June 2024 (unless otherwise agreed with the Owner).

Total payment: As specified on website or by agreement with the Owner.

Installed and ready to use by: 12pm Wednesday 26th June 2024.

· General Terms and Conditions of Hire and Binding contract

· Terms of Payments

· Cancellations

· Insurance

· Limitations of Liability

· The Equipment

· Alterations and modifications

· Additions to T&C’s with respect to the contract of hire of specialist structures and vehicles

· Contact information

General Terms and Conditions of Hire and Binding Contract

These terms and conditions of business are between Love Fields (Glastonbury) Limited (hereinafter called the ‘Company’) & the hirer (here in after called the ‘Client’). This document may be an annex to a contract or agreement of works and should be read with reference to said contract or agreement. When the Client makes a booking with the Company the Client accepts these conditions and becomes liable for ensuring that they are observed and abided by for the duration of their stay at Love Fields Glastonbury/ Glastonbury Docks.

In the event that the person or persons contracting any service from the Company is in the employ of an approved account holder, then the Client will be taken to be the entity holding the account and not the individual(s) requesting the service.

These terms and conditions are deemed to be accepted by the Client by virtue of a booking or engagement by the Client (which term includes use whether under a contract of service or services under an agency, licensee, franchise, partnership or any other form of agreement) of any employee introduced by the Company.

The Company undertakes to make every effort to supply any service contracted in a timely and efficient manner within the terms and conditions of business but can in no way be held responsible for variable traffic, weather conditions or any other circumstances beyond their direct control.

The Company cannot be held responsible for incorrect or incomplete information provided by the Client at the time of booking. The guest data provided must be correct at point of check-in. Any inconsistencies with guest details could lead to refusal of entry and cancellation of entire booking.

It is the responsibility of the Client to plan and execute their own travel arrangements to and from the Love Fields/ Glastonbury Docks.

No variation can be made to these terms without written consent from the General Manager of the Company.

The most recent version of these terms and conditions are deemed to be the one in operation at any time and are the terms and conditions the Client is agreeing to at point of booking.

The Company reserves the right to add to, alter or otherwise modify these terms and conditions at any time without notice or agreement if the Company decides that it is within the interest of safe and efficient operation to do so. It is up to the client to review these terms frequently.

The Principle Client will be held responsible for the actions and behaviour of all their own Staff, Guests or Sub Clients at all times and will be taken to hold conditions of contract commensurate with those of the Company. In the event of sub hire or contract by the Principle Client, then the Client is obliged to consider and carry out the wishes of the Company’s Representative within the confines of these terms. Failure to do so may cause the direct intervention of the Company’s Representative on the Clients’ own responsibilities notwithstanding these terms and conditions.

The Client will be held responsible for any damage or heavy soiling caused by them (or any other person or persons deemed by way of these conditions to be the Client’s responsibility), to any company property or property in the direct custody of the Company.

All damages to Company property will be compensated by the person or persons responsible for causing the damage. Failure to compensate the Company for damaging Company owned property could result in legal action regardless of how the damage was caused.

It is the responsibility of the Client to adhere to all guidelines and advice provided by the Company or Company Representatives to avoid causing damage to Company property or infrastructure.

The goods and equipment will at all times remain the property of the Company and all equipment, structures and inventory must be returned to the Company in the same or better condition than which it was supplied.

Any shortages of or malfunctioning of structures, equipment or services must be notified by the Client to the Company within 2 hours of the issue being identified. Love Fields staff are available across the site, including Welcome Desks and Bars. The Main Gate (vehicular access) and Walk Through Entrance/ Exit Gate to Pedestrian Gate C are manned by security staff 24 hours per day for the duration of the event. In the event of an issue arising, the Client should communicate the issue to one of the responsible persons employed by the Company and a Love Fields representative will then be contacted to assist or rectify any problems within a reasonable time.

The Client must at all times:

(a) Exercise all reasonable care and diligence in the use of the equipment in accordance with the manufacturers specifications.

(b) Not tamper with or attempt to repair any Company equipment or property. In an instance where equipment breaks or becomes unfit for purpose, the Company must be notified as soon as is reasonable possible and within 24 hours. If deemed reasonable, a repair or replacement will be arranged by the Company.

(c) Be responsible for all loss and accidental damage to the equipment, save and except when the damage is caused by the Love Fields Glastonbury Limited or their Representatives.

(d) Be responsible for all loss and accidental damage to the equipment occasioned by theft, malicious damage, or other unlawful acts.

(e) At no time during the period of hire part with the possession of the equipment or in any way deal with it in a way that is inconsistent with the Love Fields Glastonbury Limited guidelines.

(f) Ensure that as far as is reasonable, the equipment is secure at all times.

(g) Not to remove or deface labels, manufacturers serial numbers, information signage or other marks that identify the equipment as the property of the Love Fields Glastonbury Limited.

(h) Not permit any person to improperly use the equipment.

In the event that the equipment or any part of it is lost, stolen or damaged during the period of hire where the Client bears responsibility for these terms, the Client will be liable. The Company will indemnify the cost and expenses of the replacement of such lost or stolen equipment, and /or for the replacement of the equipment which, in the sole determination of the Love Fields Glastonbury Limited, is damaged beyond repair and/or for the costs and expenses of repairing damaged equipment.

All Lead Bookers must be a minimum of 21 years of age. All children under the age of 16 must be accompanied by a responsible adult.

Photos shown on this website are illustrative only and the visual representation may differ from the accommodation and services provided.

No glass is allowed to be brought to the Love Fields Glastonbury/ Glastonbury Docks sites. If glass is found, the Company reserves the right to confiscate the glass items and their contents.

Terms of Booking

The Company requires the full names and postal addresses of all proposed guests prior to processing any booking.

The Company reserve the right to refuse bookings at booking application stage (prior to receipt of any payment) for any reason whatsoever. The Company will not be required to provide an explanation for any such decision. The Company’s decision is final.

Anyone intending to book accommodation in Love Fields/ Glastonbury Docks must be able to provide evidence of a valid Glastonbury Festival ticket or pass for all proposed guests included on their booking if requested. Failure to provide proof of a valid Glastonbury Festival ticket or pass will void any booking regardless of the stage of the booking.

The Company reserves the right to cancel/ void any booking that has been inadvertently processed without the required terms of booking as described here. Refunds will not be awarded for cancelled or voided bookings that have been processed in good faith by the Company outside of the required the terms of booking described here.

Guests are confirmed by the Company at time of booking. The Client should be aware that it may not be possible to add extras guests to an existing booking due to overall guest numbers and field capacities regardless of the maximum number of guests permitted in any structure or on any pitch.

It is the sole responsibility of the Client to ensure the guest details provided at point of booking are accurate. All changes and amendments must be made in writing prior to guest check-in and all amendments may incur additional administration fees.

Terms of Payment

The Client agrees to pay to the Company all agreed charges in a timely and efficient manner by the process or processes included herein.

The Client is required to pay the full payment for the structure being hired as stated and advertised on the web site (www.thelovefields.com) at the time of booking unless otherwise agreed with the Company. The booking is not considered confirmed until payment is received by the Company.

Any Client hiring a structure that only requires a 50% deposit will be required to pay the balance of the full payment by 1st February 2024. Any Structure booked after the 1st February 2024 will require full payment at the time of booking. The hire contract will not become effective until the deposit, or full payment after 1st February 2024 has been received.

All prices are charged in Sterling GBP, and must be paid in Sterling GBP. If making an international transfer, the Client will be charged for any associated additional bank charges. Any additional bank charges incurred will be added to the invoice total.

A full refund minus a £150 administration fee will be made for Client cancellations prior to 1st January 2024. Client Cancellations on or after this date will receive a refund of 75% of the payment received by the Company less the £150 administration fee once the structure is re-hired.

All costs including delivery charges are included in the total contract amount.

The Client is required to pay the balance of the contract fee on or before the day of hire to the appropriate Love Fields representative, or to provide evidence of payment made by electronic means.

The Company has the right to refuse entry into the Love Fields/ Glastonbury Docks until the Client can prove payment has been made or relevant funds have been received in the Company nominated bank account.

Payment should be made by BACS bank transfer, cash or cheque as long as funds have cleared the Company’s account prior to the day of hire.

The Client will be held responsible for any extension to contract caused by the failure to redeem any equipment, vehicles or inventory at the pre agreed time. In this situation, the Client will be in breach of the terms of contract and the Client will be liable to pay the Love Fields Glastonbury Limited on an hourly or day rate basis for the hiring of the equipment for any unauthorised extension to the hire period, as is deemed most appropriate by the Company. Such further period of time will commence at the expiration of the period of hire and will conclude at the at the date/time the equipment is returned to the Love Fields Glastonbury Limited in good working order and condition, or when the Love Fields Glastonbury Limited receives full monetary compensation for the loss or damage to the equipment.

Any extra charges incurred are payable on demand, including a £50 administration fee for the later addition of car parking passes and extra guests not included on the original booking.

Cancellations by the Client

Any contract cancelled is subject to the following terms and conditions:

(a) All cancellation requests must be made in writing to info@thelovefields.com by the relevant Lead Booker.

(b) Cancellations made prior to the 1st January 2024 will incur a £150 administration fee.

(c) Cancellations on or after the 1st January 2024 will receive a refund of 75% of the payment received by the Company less the £150 administration fee once the structure is re-hired.

(d) Structures and pitches are non-transferable unless approved by the Love Fields Glastonbury Limited in writing.

(e) The Company reserves the right to charge 10% of the total value of the original for any alterations and/or reductions to the contract of hire.

(f) Any cancellation or amendment to a booking which includes multiple structures or pitches must be communicated in writing to info@thelovefields.com and the cancellation/ amendment request must clearly identify which elements of the booking need to cancelled/ amended or which specific guests are affected. It is the Client’s responsibility to clearly communicate all amendments to existing bookings so that the Company may process the amendments efficiently.

(g) The Company reserves the right to refuse last minute amendments to any confirmed booking. Late cancellations or amendments that require a refund to the Client may be processed post-event.

(h) Client refunds will be made by BACS bank transfer only, regardless of the original payment method. Client refunds must be authorised by the Lead Booker only into the bank account nominated by the Lead Booker in writing to info@thelovefields.com

Cancellations due to an event ‘Force Majeure’

The Company shall not be liable for any cancellations, failure or delay in the performance of the Contract with the Client for the period that such cancellations, failure or delay is:

(a) Beyond the reasonable control of the Company.

(b) Materially affects the performance of any of the Company’s contractual obligation to the Client.

(d) Refunds will only be considered if the event is cancelled in full and not rescheduled.

Examples of events Force Majeure include but not limited to:

(a) Acts of God such as but not limited to, fires, explosions, earthquakes, drought, floods, pandemics.

(b) War, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, rebellion, revolution, act of terrorism, serious threat of terrorism.

Insurance

The Client is responsible for ensuring the reasonable safety and security of all the equipment and Company property at all times.

The Client will pay for any loss, damage or theft to any item in the inventory howsoever caused.

It is the Client’s responsibility to ensure that they carry sufficient comprehensive insurance against loss or damage to any equipment, structure or inventory supplied by the Company at all times.

All equipment, structures or inventory supplied by the Company carry an "Equipment Condition Report & Inventory" agreed by the Client and the Company at the time of delivery. Costs for repairs, spare or replacement parts incurred through damage or loss suffered whilst on hire shall be quoted for and passed on to the Client for immediate settlement.

Any Clients goods or equipment carried, stored or otherwise in the responsible care of the Company shall be done so at the Clients own risk at all times.

The Client further agrees to indemnify (and to keep indemnified) the Company for any costs or liabilities arising from the Clients actions or the actions of any person or persons unknown under the direct control of the Client. This includes all visitors, agents or other persons that may have cause to come within the vicinity of, or in contact with, any equipment, structure or inventory supplied by the Company whilst in their control and not omitting the presence of any Company representative for any reason.

In the event of any equipment, structures or inventory that is supplied by the Company, either being supplied directly by the Company or hired by the Company for the Client’s pleasure, or on behalf of the Client not being available by reason of mechanical breakdown, accident or any other reason whatsoever then the Company reserves the right to substitute any other equipment, structure or inventory which the Company in their absolute discretion shall deem to be a suitable replacement for the unobtainable item.

Provided that if for any reason the equipment, structure or inventory is not available and the Company is unable to substitute a suitable replacement then the Company’s liability shall be limited to the reimbursement of any monies paid for that item only minus any reasonable costs incurred by the Company for the original supply of said item.

The Company cannot be held liable for any personal injury incurred during the hire period at the Love Fields Glastonbury/ Glastonbury Docks. The Client accepts that all fields in the festival vicinity are otherwise pasture land and may have uneven surfaces.

It is the Client’s sole responsibility to take extra care when walking in the Love Fields/ Glastonbury Docks and to wear appropriate footwear and clothing at all times.

Alterations & Modifications

No alterations or modifications of any kind are allowed to equipment, structures or inventory, unless prior permission is sought from the Company and granted in writing. Any subsequent work carried out will be carried out by the Company or their approved agent and to such a standard that is acceptable to the Company. The Client shall be held responsible for all associated costs.

In the event that the Company shall authorise the Client to carry out or to have completed any such works by their own hand, then any works carried out will not be deemed completed until inspected and passed by a Company representative. In the event that such works shall be deemed by the Company to be unsatisfactory and/or detrimental to the condition of any equipment or structure then such works will be classed as damage and charged accordingly.

Additions to T&C’s and with respect to the contract of hire of specialist structures and vehicles

The Client will allow full and unrestricted access to equipment, structures and inventory supplied by the Company to the Company and its representative at all times.

It is the Company’s sole discretion as to the number of attendees for any event.

It is the Client’s sole responsibility to hold the correct number of official tickets passes in order to facilitate themselves and their group to attend Glastonbury Festival 2024. Refunds will not be awarded to bookings made without valid festival passes.

It is the Client’s sole responsibility to organise appropriate transportation to and from the Love Fields/ Glastonbury Docks and to and from Love Fields/ Glastonbury Docks to and from the Glastonbury Festival site.

Electric vehicle charging is not permitted anywhere in the Love Fields/ Glastonbury Docks.

The Company reserve the right to expel from, or to refuse the use of, any structure in the Company’s custody to any person or persons for the following reasons:

(a) Any person or persons displaying abusive or threatening behaviour towards a member of Company staff or other Clients or attendees.

(b) Any person or persons that are deemed by their behaviour or attitude to be a danger or threat to either themselves, any member of Company staff or any other occupant of the Love Fields/ Glastonbury Docks at any time.

(c) Any person or persons causing or likely to cause any damage to Company property or other property in the care or custody of the Company or any of the Company employees or staff.

(d) Any person or persons refusing to comply with any reasonable request of a Company employee.

(e) Any persons who does not hold the correct wristbands and who is unable to identify themselves with Company guests records.

(f) Any persons that is found to be carrying illegal or counterfeit items.

(g) Any persons found to be undertaking illegal activities both at the Love Fields Glastonbury Limited and on the main Glastonbury Festival site.

Any persons expelled from the site with respect to the above points will not be liable for refund.

The Company reserve the right to refuse Client admission to the Love Fields/ Glastonbury Docks for reasons of public safety. This decision would be taken by the Company at the discretion of the Company Management. Any Client who is refused admission or is removed from the site will not be entitled to a refund.

In the absence of a member of Company Management the highest ranking employee present will carry the same authority.

Security and Banned Items

Without liability to the Client, the Company shall be entitled to confiscate any item(s) which may reasonably be considered to be a weapon or used as a weapon or may cause danger, offence or disruption to any other person.

Items banned from the Love Fields/ Glastonbury Docks include but are not limited to: drones, glass, large stereo systems, illegal substances, unauthorised professional film/ video equipment, airhorns, flares, Chinese lanterns, any item which may reasonably be considered for use as a weapon, animals (other than registered guide or hearing dogs and by prior arrangement with the Company only), naked flames, chimeneas, open fires.

Confiscated items will not necessarily be returned to the Client. Any Client refusing to surrender banned or dangerous items will face immediate eviction from site.

Absolutely no unauthorised vehicles are permitted on site

Contact

If you have any further questions, please refer to our FAQ’s on this website or email info@thelovefields.com