Frequently Asked Questions
General FAQ'S
Where is Love Fields in relation to the festival site?
Love Fields is located on private land just outside of Pedestrian Gate C on the East side of the festival site near the Acoustic Tent. From our gate to Pedestrian Gate C is just 42 steps. Once inside the festival site, you are a 15 minute walk from the Pyramid Stage and the heart of the festival.
What's Love Fields’ address and how do I get there?
Our address is - Love Fields, Pylle Road, Pilton, Shepton Mallet, Somerset, BA4 4HP.
If you’re driving, please turn off your Sat Nav as you approach the festival site and follow the numerous festival signs. You need to follow the Blue Route which is clearly signposted. Once on the Blue Route, look for signs for Love Fields. Glastonbury Docks is situated in the fields adjoining Love Fields and the vehicle and pedestrian entrance and exit gates are shared by Love Fields and Glastonbury Docks.
do you have on site parking?
Yes. If you are driving to Love Fields, you will need to pre-book a Love Fields/ Glastonbury Docks Car Parking Pass when you make your booking for your accommodation which provides you with secure parking for the duration of your stay and a Blue Route Pass to access our site via the Blue Route. We will send you your Blue Route Pass and Love Fields/ Glastonbury Docks Car Parking Pass approximately two weeks prior to the festival. Our on site car parking areas are typically only a few minutes walk from your accommodation. When you arrive, you will be shown where you need to go and where to park your vehicle by our friendly crew.
Can a friend who's not staying at Love fields/ glastonbury docks visit me during my stay?
Unfortunately, visitors are not permitted in Love Fields or Glastonbury Docks unless authorised by the owners or a member of the management team.
Can a friend who's not staying at Love fields/ glastonbury docks park at love fields?
Sorry but only Love Fields/ Glastonbury Docks guests can park at Love Fields. If you are travelling with friends who are not Love Fields/ Glastonbury Docks guests, the closest Glastonbury Festival car parks are either the Blue or Purple car parks. Please check the Official Glastonbury Festival Website for further details.
i'm coming by bus, how dO i GET TO LOVE FIELDS/ glastonbury docks?
You will be dropped off at the festival bus station. You will need to get your festival wristband and enter the festival site through Pedestrian Gate A then walk across site to Pedestrian Gate C and exit the festival. On the other side of Pedestrian Gate C, look left and you will see Love Fields. Please use this access for Glastonbury Docks too.
I'm coming by Taxi or being dropped off, how do I get to Love Fields/ glastonbury docks?
You will need to be dropped off at the festival 24hr Drop and Collect Point. The Drop and Collect Point is located to the East of the site. Head towards Evercreech on the A371 and follow the signs for Drop and Collect or DC. From this point, a 24hr shuttle bus service runs to Pedestrian Gate A. You will need to get your festival wristband and enter the festival site through Pedestrian Gate A, walk to Pedestrian Gate C and exit the festival site. On the other side of Pedestrian Gate C, look left and you will see Love Fields. Please use this access for Glastonbury Docks too.
I'm coming by train, how do I get to Love Fields/ glastonbury docks?
The best railway station to reach is Castle Cary. For all festival ticket holders there is a free shuttle bus to the festival bus station located near Pedestrian Gate A. You will need to get your festival wristband and enter the festival site through Pedestrian Gate A, walk to Pedestrian Gate C and exit the festival site. On the other side of Pedestrian Gate C, look left and you will see Love Fields. Please use this access for Glastonbury Docks too.
please be aware:
Love Fields/ Glastonbury Docks is situated in a rural location and public transport and taxis are not readily available. Walking is not advised as the local roads can be inadequately lit and have no pavements. Please make sure you make suitable travel arrangements to and from the festival.
Please also familiarise yourself with the locations of Pedestrian Gates A and C and Love Fields/ Glastonbury Docks and the distances between each prior to booking.
Can I camp next to my friends?
Love Fields is made up of two areas - the main Love Fields site which accommodates all of our furnished structures and Glastonbury Docks which contains our ‘Pitch Your Own’ pitches. If you would like to be near friends who have also booked, please let us know and we will always try to make sure you are as close together as possible. Please try to give us as much notice as possible with regards to group bookings and who you would like to be close to so we can allocate structures and pitches together.
Are pets allowed?
Sorry - no pets are allowed at Love Fields/ Glastonbury Docks or the festival site.
Can I BRING GLASS TO lOVE FIELDS/ glastonbury docks?
Unfortunately, glass is not permitted in our fields. We graze animals in our fields when there’s no festival on, so please don’t bring glass items. If you do bring glass bottles/glasses then they may be confiscated or you will be asked to leave them in your car. We adhere to Glastonbury Festival’s mantra of ‘Love the farm, leave no trace’ so please help us make it more sustainable by limiting the packaging you bring.
can i bring food and drink?
Yes please feel free to bring food and drink with you. However, we do not allow open fires or BBQs to be used to cook food anywhere in our campsite. The Love Fields restaurant and Glastonbury Docks food outlets offer various food and drink options during the day and our licenced bars are open late into the night.
Can i pitch my tent or gazebo in the campsite?
For customers that have booked one of our structures in Love Fields, unfortunately we do not allow the erection of any type of additional structures. We have an exclusive area with beautiful canvas structures carefully positioned to provide guests with space and privacy and therefore we cannot allow tents, gazebos or wind brakes. The same rules apply in the Glastonbury Docks Bell Tent field.
For guests who have booked a Campervan / Caravan / Motorhome pitch in Glastonbury Docks, fitted awnings can be used but a separate tent cannot be put up in one of these pitches. If you have friends wanting to pitch a tent, then they must book a separate tent pitch. Gazebos and wind brakes can be used in Glastonbury Docks PYO pitches but all structures (including the guy ropes) must fit within the footprint of the pitch which is clearly marked. Details of pitch sizes are available on our website. Please remember to check the dimensions of your Campervan/Caravan/Motorhome/Tent prior to booking.
Accommodation FAQ's
How many people does my ACCOMMODATION sleep?
Please refer to the Compare Accommodation pages of our website for full details. Our furnished accommodation options sleep from 2-4 guests depending on the structure. If you are a larger group, you would need to look to book multiple structures.
Our ‘Pitch Your Own’ pitches are for 2 guests and you can add an additional 2 guests at an additional charge. Our PYO pitches can accommodate a maximum of 4 guests over 5 years of age per pitch. One child under 5 years old can also be added to the pitch if needed. All guests must be included in the booking and no additional guests can be included at the last minute.
Please be aware that we have a maximum guest capacity which cannot be exceeded so it may not be able to add guests to your booking following the ticket resale (even if you only have 2 guests included on the original booking staying on your pitch).
What furnishings are provided?
Please refer to the specific descriptions of our accommodation options on our website where full details are listed of what’s included. If you have any further questions regarding the accommodation or facilities, please don't hesitate to email any questions to info@thelovefields.com
What bedding do i need ot bring?
All bedding is included in our furnished structures in Love Fields including the Mongolian Yurts, Ash Yurts, Kushti Cabins, Lotus Belle Tents, Airstreams and Furnished Bell Tents. If you have booked an Unfurnished Bell Tent or a ‘Pitch Your Own’ pitch in Glastonbury Docks you will need to bring your own bedding.
ARE THE STRUCTURES SECURE?
There is 24hr security at all access points into the field and patrolling the site. Only Love Fields guests are permitted access to accommodation areas. Mongolian Yurts, Ash Yurts, Kushti Cabins and Airstreams all have lockable doors, however, all valuables are left at the owners risk. We would recommend carrying valuables with you or not bringing them at all.
Is there lighting?
All of the communal areas and walkways are well lit. Electric lighting is provided in our Mongolian Yurts, Kushti Cabins and Airstreams. Battery or solar lighting is available in the Ash Yurts and Lotus Belle Tents. We would recommend that you bring a hand or head torch with you as these are useful both in and outside the festival site. NO naked flames or candles are permitted in or around any of our structures or in the PYO camping areas. Only Love Fields staff are permitted to light the fire pits or candles and only in designated areas where they can be supervised by staff.
How warm are the structures?
Our canvas structures are made from heavy grade canvas and are generally warmer than normal tents. However, please be warned that it can get chilly on a clear night so feel free to bring blankets if you would like to. We do try to provide sufficient bedding to ensure you have a cosy nights sleep in our furnished structures. The Airstreams have heating and the Mongolian Yurts are well insulated so retain heat better than other single skin canvas structures.
Does my structure or pitch have power?
Our Mongolian Yurts, Kushti Cabins and Airstreams are provided with an electric power supply. Other furnished structures are supplied with either battery or solar powered lighting. For our ‘Pitch Your Own’ guests in Campervan / Caravan / Motorhomes, you have the option to book electric hook for an additional fee (limited numbers available, subject to availability at time of booking).
can i camp next to my friends?
All structures and pitches are allocated prior to your arrival so if you are part of a group who would like to be near each other, please make us aware of this as early as possible. It may not be possible for PYO Tent guests to be next to a PYO Motorhome pitch but we will do our best to allocate group pitches as close together as possible as long as we know who is in your group! Pre-allocation of pitches means multiple pitches can be ‘reserved’ for group bookings and guests can arrive any time and join their specified group.
Facility FAQ's
Are there communal areas in love fields/ glastonbury docks?
We provide communal seating areas were you can sit back and relax with other Love Fields/ Glastonbury Docks guests, grab a bite to eat or visit to the bar for a cheeky drink before heading into the festival. We provide large covered areas with ample seating so you can escape the elements (rain or shine!) and give your festival weary feet a well deserved rest.
Can I charge my mobile phone/ other handheld devices?
The Mongolian Yurts, Kushti Cabins and Airstreams all have an electric power supply to charge phones and other devices. If you've chosen to stay in any other of our accommodation options, we provide phone charging tents in various locations on site. Phone charging facilities will be pointed out to you at check-in. Please note that phone chargers are not provided so remember to bring your own. Phones and other personal items are left at the owners risk.
is the area secure?
Love Fields and Glastonbury Docks has 24hr security and we have members of security staff at all of our access points into the field as well as roaming across the site. Only guests with valid Love Fields/ Glastonbury Docks wristbands are permitted into Love Fields/ Glastonbury Docks. We would always advise not to bring items of value and any valuables left on site are left at the owners risk.
are there hot showers and flushing toilets?
Of course! We have a dedicated team that look after our toilets and showers and regularly service them throughout the festival to ensure the highest standards are maintained. All showers have changing areas with hooks for clothes and our flushing toilets have washing basins and mirrors. In 2022, we introduced composting toilets alongside our flushing toilets. We politely ask all guests to use the composting toilets with confidence - they are the environmentally friendly choice! We ask our guests to use the showers and sinks with respect - they are intended for washing bodies and hands, not muddy welly boots.
Is there wheelchair accessible toilets and shower facilities?
A wheelchair accessible composting toilet is located in Glastonbury Docks PYO field. Showers typically have a few steps up to the cubicle door but we do have one shower that can be converted to a wheelchair accessible unit using temporary ramps. Please make a member of Love Fields staff aware if you require this facility and we’ll be happy to make the necessary arrangements.
Every endeavour is made to create wheelchair access into, from and around our site. Anyone with specific requirements are encouraged to ask for assistance from a member of Love Fields staff. The more information you are willing to share prior to your arrival, the better prepared we will be to ensure your stay with us is as comfortable as possible.
Our site is located on grazing pasture so we kindly request that all guests are mindful of any limitations to their mobility and particularly in a rural environment. Any questions, please email info@thelovefields.com.
Is there food and drink available in love fields/ glastonbury docks?
There are food options available across the site. If you have booked into one of our furnished structures in Love Fields, you can head to the restaurant where breakfast is provided daily and supper is available. If you've booked into Glastonbury Docks, various options are available from delicious coffees, snacks and hot breakfasts to a variety of hot and cold food offerings served near the covered bar area at the bottom of the field down near Pedestrian Gate C.
ARE CHILDREN WELCOME in love fields/ glastonbury docks?
Yes, families are welcome across Love Fields/ Glastonbury Docks. We've had a number of families stay with us over the years. Children under 5 years of age are free of charge but if your child sleeps in a cot, you will need to provide the cot and bedding regardless of whether you are staying in furnished or unfurnished accommodation.
can we have a campfire?
Absolutely not! Around our bars we provide fire pits with ample seating so you can get cosy and enjoy the evenings. Campfires, BBQ's and other open flames are not permitted in any other area within Love Fields or Glastonbury Docks.
are there cooking FACILITIES for guest use?
We do not provide guest cooking facilities but you are more than welcome to bring your own food. We do not permit cooking over open fires or on BBQ's due to fire safety compliance. If we feel equipment is deemed unsafe, it equipment will be confiscated and can be collected at the end of the festival.
are there stand pipes for guest use?
There are stand pipes providing fresh drinking water at various locations in Glastonbury Docks. You will be shown the locations of the stand pipes when you check in.
how do i dispose of my chemical waste?
The chemical waste disposal facility is located in Glastonbury Docks. You will be shown the exact location when you check in. Please do not dispose of chemical waste in the composting toilets or anywhere other than the specified chemical waste facility.
how do i dispose of my rubbish?
Rubbish bins are provided across the site for guests to use and the bins are emptied regularly. Love Fields guests in furnished structures will have waste paper bins provided in their accommodation. Glastonbury Docks guests will be given bin bags at check in and asked to dispose of those bags when full in clearly signposted rubbish collection areas. All guests are kindly requested to use the recycling facilities where available.
Booking FAQ's
Do you provide festival tickets with your ACCOMMODATION?
We have a limited number of festival tickets available to us and offer these with our furnished structures in the first instance. For all other accommodation options you will need to secure your festival tickets through official Glastonbury channels before booking with us. Please see www.glastonburyfestivals.co.uk for full details. Prior to the Glastonbury Festival tickets going on sale you will need to register - www.glastonburyregistration.com - once you have registered you can then try to secure tickets when they go on sale. Please see the Official Glastonbury Festival website for more details.
How do i book with the love fields/ glastonbury docks?
Once you have secured your ticket, please refer to our website for details of how to book. If you are enquiring about our furnished structures in Love Fields, please email us at info@thelovefields.com. For Glastonbury Docks bookings, please see our website for details of how to book with us.
Do i need to pay a deposit to secure my booking?
If you are booking a Mongolian Yurt or Airstream before 1st February 2024, a 50% deposit is required to secure your booking with the balance due on the 1st February 2024. If you book on or after 1st February 2024, you will be required to pay in full at the time of booking. For all other bookings, payment in required full at the time of booking unless otherwise agreed with Love Fields management. We can provisionally ‘hold’ a structure/pitch for up to 48hrs pending receipt of your payment. After 48hrs the provisional hold will be released and the structure/pitch will go on sale again.
HOW DO I PAY?
We are unable to accept credit or debit card payments. All payments must be made via BACS bank transfer or by cheque in GBP Sterling. If you are making an international bank transfer in another currency, please be aware there may be additional bank charges incurred that need to be covered by you. International payments are by prior arrangement only.
Will i receive confirmation for my booking?
Yes, once the payment has been received, your booking will be confirmed and we will send you an invoice/receipt for your booking and payment. This process can take up to 48hrs.
What is the cancellation policy?
You can cancel your booking at any time by informing us in writing to - info@thelovefields.com
A full refund of the payment received by the Company minus a £150 administration fee, or 20% of original booking fee (whichever is less) will be made for cancellations prior to 1st January 2024. Cancellations on or after this date will receive a refund of 75% of the payment received by the Company less the £150 administration fee or 20% of original booking fee (whichever is less), only when the structure is re-hired.
Is there a damage deposit?
We do not charge a damage deposit, however if there is any damage to any property at Love Fields you will be charged in full for the cost of repair or replacement. Please refer to our terms and conditions for further details.
can i change or upgrade my booking at a later date?
Subject to availability, yes, of course you can! We will try our best to accommodate all such requests but the sooner we are made aware of changes to any booking, the better. If you would like to downgrade your booking the difference will be refunded minus £150 admin fee only once the original structure has been rehired.
Check-In FAQ's
What are love fields/ glastonbury docks opening times?
We open our gates and receptions at midday on Wednesday 26th June 2024 to welcome our guests and we close at 11am on Monday 1st July 2024.
what do i need to bring to check in?
We will send you a list of essentials prior to your arrival but you will definitely need your Glastonbury Festival Tickets, Love Fields/ Glastonbury Docks Car Parking Pass and Blue Route Pass (if coming by car), and a copy of your invoice/receipt for your booking to make the process as quick and efficient as possible. If you are not the lead booker and therefore do not have any documentation, you’ll need to know the name of the lead booker to check-in. A booking reference or invoice/receipt number would also be helpful.
Where is my accommodation?
After checking in, you will be shown to your accommodation or pitch and where all the site facilities are located. There are Love Fields staff available to show you around or you are more than welcome to explore Love Fields/ Glastonbury Docks at your own leisure. All accommodation structures and pitches are allocated prior to the festival and will be reserved for you no matter what time you arrive.
can i park my car next to my accommodation/pitch?
We provide designated parking areas in Love Fields and Glastonbury Docks and we have Love Fields staff available to show you where to park. Depending on how saturated the field is, it should be possible to drive to your accommodation or pitch, unload and then park your vehicle in one of the designated parking areas. We politely ask all guests to drive at walking pace in the fields and follow any instructions given by Love Fields staff. Please do not park your vehicle in any unauthorised areas - service lanes need to be clear in case emergency access is required. Once parked in the designated car parking areas (which is typically no more than a very short stroll from your accommodation or pitch) guests have access to their vehicle 24/7.
I still have a question?
If you haven't found the answer to your question here send us an email and we will be happy to help - info@thelovefields.com